Active monitoring by our trained technicians makes it possible to quickly detect, analyze, and correct any faults that may occur during operations.
and process monitoring
With many years of know-how about automation technology, we accompany and support your AGV systems up to 24 hours a day.
Our focus and strength as AGV specialists is to keep production running, even in critical and stressful situations.
Our goal:
We stabilize automated processes over the long term and optimize them efficiently.
For new systems, expansions, optimizing your AGV, or any other case, as an AGV specialist we can provide support for your system during operation (one, two, or three shifts, 24/7).
As first-level support, we act as the interface between the operator (maintenance and service team) and the system manufacturer.
In the start-up phase of a new or expanded AGV, the first steps after commissioning are often plagued with problems. The vehicles (AGV = automated guided vehicle) generally do not yet run perfectly, so our shift support teams take care of them. During production, our team actively supports the automated AGVs, which means that various processes are tracked in real time as well.
Error events and inhibiting factors are detected quickly and can be logged in detail. The shift support team produces daily reports to present to and discuss with the customer and other contact persons.
Your benefits
Shortened start-up phase
Discovery of most common causes of errors
Minimize downtime, maximal production performance within a short time
Prevent damage to the AGV and reduce unplanned operating costs
Increased availability and efficiency of your AGV
We can support you on both a large and small scale. Let us determine your needs together!
Shift support
- On-site support for your AGV
- Daily summary of important events
- AGV fault correction
Process support
- On-site support for your AGV
- Daily error logs in Excel format
- Date / Time / Vehicle number
- Error message and problem
- Root cause or source of error
- Duration of the problem
- Description of the solution
- Photos / Statistical analysis
- Your individual requests and desires
- Extended fault correction for the AGV system
System management
- On-site support for your AGV
- System errors recorded via web browser using our PRO.analytiX analysis tool
- Individualize error tables
- Data is analyzed according to defined categories
- Automatic reports at defined times for specific users
- Tool automatically defines main sources of errors and abnormalities in the system
- Increases system efficiency by identifying and clustering errors
- The data is provided to all participants in real time
- Extensive system management and first-level support
- Advice independent of manufacturer
This could be interesting for you as well:
ProLog AGV Academy
Training sessions at our AGV Academy provide expert insights into the world of automated guided vehicle systems. We teach your employees the theory and practice of automated guided vehicle systems.
Service center and 24/7 hotline
As independent AGV experts, we can help AGV manufacturers to support their customers, relieve their workload, and take on all support services for specific customers.
A company of the ProLog group
