We handle:
and 24/7 hotline
As independent AGV experts, we can help AGV manufacturers to support their customers, relieve their workload, and of course take on all support services for specific customers.
Procurement, warehousing, administration, and installation of spare parts as specified by the AGV manufacturer.
German language support, and valuable problem-solving with our expertise or forwarding of issues to the manufacturer
Our goal:
Fast, qualified support and representation for you and your customer on site.
Domestic and foreign AGV manufacturers have implemented AGV system at their customers’ site in Germany and the greater German-speaking region, and want to provide their customers with the best possible support.
Depending on the service agreement, the customer expectations include:
- Hotline support in German
- Telephone availability and support 24/7
- Availability of spare parts on short notice
- On-site presence within 24 hours in case of problems
- Regular maintenance and safety inspections by trained personnel
- Comprehensive service for highly demanding customers
In order to be able to act in a timely manner, a broad network of employees and partners and a reliable organizational structure are expected and needed.
As independent AGV experts, we can help AGV manufacturers across Germany and in the greater German-speaking region to support their customers, relieve their workload, and of course take on all support services for specific customers.
Costs, reaction times, and organization of deployments are more readily planned and more reliable. In-house resources can focus on core activities and take care of additional customers.
We actively contribute to customer satisfaction by reliably and professionally representing manufacturers to their customers.
Your benefits
Savings due to shorter travel times and lower costs
Despite potential travel restrictions, we can ensure comprehensive customer support.
Quarantine periods, when the manufacturer’s employees are unavailable, can be avoided by avoiding travel to Germany.
With shorter travel times, the customer can be offered more reliable reaction times.
Due to cooperation with ProLog Automation, customers can be offered a wider scope of support (weekend support on site, hotline and remote support up to 24/7).
Smaller repair jobs or warranty cases can be proposed and planned at lower cost, with more reliable cost estimates, due to the proximity of ProLog Automation.
This could be interesting for you as well:
Maintenance and accident prevention testing (DGUV V3)
Regular maintenance and care reduce expensive repairs and ensure long-term performance and availability. We operate throughout Germany and all over the world for our partners and customers.
ProLog AGV Academy
Training sessions at our AGV Academy provide expert insights into the world of automated guided vehicle systems. The AGV Project Management training course also addresses the topics of writing requirements and functional specifications.